Term & Condition

Term & Condition

1. Rental Rates and Rental Extension/Excess Hour
Prices are subject to change without prior notice on the event of unforeseen circumstances such as increase in transport and maintenance cost, tax, etc.
Should the Hirer intend to extend the rental beyond the original confirmed date, Hirer must inform Global FAA for further action.
2. Non-Smoking Vehicle
Hirer and all passengers shall not smoke while using vehicles rented from Global FAA/Owner. A sum of RM 200 shall apply to remove the cigarettes odors and disinfect the interior of the vehicles.
3. Driving License – Minimum and Maximum Age
The Hirer must be in possession of a valid driving license held for at least two (2) years. An international driving license is preferred for non-Malaysian citizen.
4. Damage and Other Charges

The Hirer accepts responsibility to repair and change to new original parts at current market price plus labors on items that are damaged, lost or stolen during the period of Hire. As such, hire’s deposit shall be forfeited. The possibility of such incident would be as follows :-

– Scratches on car body which have to be re-paint
– Minor or major damaged on all front and rear lamps
– Broken/smash windshield, window glass and wiper
– Damaged on car seats (e.g cigarettes burn marks, stains, etc)
– Fender and bumper bend or fall out
– Any missing and damage items relating to the car

*All charges subject to invoice received from workshop
Hirer must always make sure the vehicle’s water temperature is always at normal level. Should hirer encounter water heating or temperature rise, stop the car immediately at a safety area and contact our respond team. For long distance drive, hirer must regularly check the water level and add in water if needed and engine oil of the rented vehicle.

In the case of major damaging happen to Global FAA/owner’s car that require Global FAA/owner to claim compensation for insurance company, then the time spend on claiming from the insurance company and sending for repairing would have resulting losses to Global FAA/owner.
As such, no replacement of car by Global FAA/owner and hirer are liable to pay the excess fees, Hirer’s deposit with balance of hire rates (if any) paid to Global FAA/owner shall be forfeited.
5. Collision Damage Waiver (CDW)
Collision Damage Waiver is provided to Hirer to reduce excess liability to minimal. For example, should Hirer intentionally or unintentionally causes damage to Global FAA/owner vehicle, hirer is liable to pay the excess which can be reduced as per detailed below:-

CDW will only be effective subject to availability of a police report within 24 hours from the time of accident. Acceptance of CDW does not cover the Reduced Excess Amount indicated above which shall be the responsibility of Hirer. CDW coverage does not cover missing items or accessories or damages on the under carriage and upper carriage of our vehicle, caused by negligent driving as stipulated in our terms and conditions of our rental agreement.
6. Collection and Delivery
FREE delivery or collection in selected area within Langkawi.
7. Submission of Hirer’s Particulars to Authority
Hirer’s gave permission to Global FAA/owner to submit their personal and company particulars to the Authority involve if found or suspect of conducting illegal trade, breach/violate the Government rules and regulations.
8. Travel Insurance
We strongly recommend that hirer purchase a personal travel insurance policy prior to the commencement of holiday. The Company shall not be responsible for any loss or damage as a result of trip cancellation, personal baggage, personal accident, injury or illness.
9. Accident and Emergency Service
In case of accidents involving the vehicle, the Hirer shall:

i. Obtain the names, identity card numbers, addresses and driving license numbers of the parties involved and of the witnesses.
ii. Notify Global FAA/owner immediately and completing forthwith Global FAA/owner’s Accident Report Form and complying with all requests of Global FAA/owner to provide assistance in any litigation or investigation relating to such damage or accident.
iii. Notify the police or other proper authority within twenty-four (24) hours from the time of occurrence of the accident and shall supply such information, drawings and assistance in connection with the accidents as the police may require.iv. In any emergency situation, such as breakdown, Global FAA has its own appointed towing company. Hirer may contact Global FAA person in-charge for further advice.
10. Petrol, Parking and Traffic Fines

Petrol, parking, traffic fines and miscellaneous charge are the responsibilities of the hirer. An ADDITIONAL RM 50.00 administration fees will be charged to the hirer above any traffic fine for any violation arising from hirer’s use of the vehicle.
11. Methods of Payment
Methods of payment accepted are credit card (MasterCard/Visa) with a 4.4% surcharge, telegraphic transfer, cash deposit, cash on delivery, e-wallet and online banking. Whatever the method of payment, funds must have cleared in our account by the payment deadline.
For credit card payments made online, we reserve the right to require a Letter of Authorization to verify legitimate use of the card.
12. Rental Alternatives/Cancellation
Global FAA reserves the right to cancel any rental prior to commencement for any reason whatsoever. The company may, if it so chooses, recommend an alternative vehicle to hirer, preferably of the same category. Should hirer decide not to accept the alternative, all money paid by hirer will be refunded in full without further obligation or liability on the part of The Company.
13. Restriction Area and Road
Global FAA vehicles are not allowed to be driven on the beach and into any water that may cause damage to the vehicles.  Global FAA vehicles are not for use in off-roads, unsealed or unmade roads or surfaces.
14. Standard Rental Qualification
Global FAA reserves the right to refuse any rental, at their discretion, or should the Hirer not meet with the standard terms and conditions of rental.

15. Vehicle Make and Model
Vehicles makes and models are correct at the time of printing. Bookings will be confirmed by car group and make/model. All vehicles will be less than 48 months old.
16. Extension of Rental/Excess Hour
Should the Hirer intend to extend the rental beyond the original confirmed date, Hirer must inform Global FAA office so as to extend the insurance coverage.
Rental rates are calculated on a 24 hours basis and should a rental exceed the agreed duration, for each completed hour, a charge is levied based on 20% of the daily rental rate.
17. Deposit and Payment
A sum amount of refundable deposit is required upon picking up the car and the amount is vary depending on the car selection. Global FAA will notify customer regarding the amount of deposit needed after the booking has successfully been made. A full payment of rental is required upon commencement of rental. Failure to comply with this may result in an automatic cancellation of your reservation.
18. Rental Rates
Prices are subject to change without prior notice in the event of unforeseen circumstances such as increases in airfares, other transport costs, government tax, etc.
19. Refueling Service
As well as the petrol costs, a refueling service charge of RM 10.00 will be levied if the vehicle is returned with less petrol than when it was rented out.

20. Rental Cancellation

Global FAA reserves the right to cancel any rental prior to commencement for any reason whatsoever. Global FAA may, if it so chooses, recommend an alternative vehicle to you, preferably of the same category. Should you decide not to accept the alternative, all monies paid by you will be refunded in full without further obligation or liability on the part of Global FAA .
Cancellation Fee
In the event of any cancellation, the following fees will be applicable:

– 21 or more days prior to commencement 30% of total cost.
– 14-20 days prior to commencement 50% of total cost.
– 13-7 days prior to commencement 75% of total cost.
– Less than 7 days prior to commencement 100%.

Currency exchange fluctuations, bank charges, etc, will be deducted from any refund made, and a 3% credit card processing fee will be deducted for any refund made to the client’s credit card.
21. Administrative/Amendments Fee
An administrative fee of RM 200 (or equivalent) will be charged for any amendment after documents are processed, and RM 100 after reservation has been acted upon.
22. Other
Customers are prohibited from bringing pets, bring durian, drinking alcohol and doing indecent things while using Global FAA  vehicle.
23. Refund Payment
For all refund process, payment will be made within 90 calendar days.
24. Cleanliness
We give the car in good condition and clean from any forbidden items, and the customer must make sure the car is return with same condition as given.